In the past I’ve worked in customer service and I’ve always upheld my responsibility of being on the front line of any company with the highest regard. Even now with my job I come into contact with the public from time to time and I still do my best to ensure that they receive the greatest help and service. This is probably why it bothers me to no end when I receive horrible customer service. You would think that companies would know better especially now that social media has become such a large part of our lives.

Today I received the worst customer service and a complete disregard for my time from Ticketmaster. As we in Canada know it’s march break for our kids and with that being said I was calling to book tickets for two events for myself and the kids to attend. After going to the website I realised that although the items were supposed to be on sale for a combo price – they weren’t. So I called in to their customer service thinking perhaps that maybe I was doing something wrong on my end, you know maybe a promotion code I missed or something to that effect. After waiting for seven minutes and thirty seconds a lady with a strong Asian accent answered the phone. I did my usual “Hi, how are you?” and the response I got was “what.” Ok strike one. So I continued on telling her what my issue was, before I had even finished she cut me off saying I had to go online. I politely stopped her and explained to her that I had already done that and it didn’t work. After a long sigh she proceeded to check her system only to find that she was having the same problem. I asked her what her suggestion was as I really wanted to get the tickets before they sold out. Her response “well you’ll need to figure out something” – oh I’m sorry am I the one working for Ticketmaster or are you? At this point we’ve been on the phone for twenty minutes and I am increasingly become more irritated and this lady clearly doesn’t want to help so I did what anyone would do – I asked for a supervisor.

After waiting THIRTY MINUTES (yup I said thirty minutes) the supervisor came on the phone. I skipped the pleasantries this time and explained to him that at this point I’d been on the phone for fifty minutes and his response “well we’re busy” not an apology, no sympathy- nothing. So I proceed to explain to him what the problem is he left for another ten minutes and then came back only to tell me to call two numbers. Both numbers he gave me were for Ticketmaster. So essentially it was right back to square one. My problem wasn’t solved, I wasted over an hour of my time and the customer service was bad.

Now I proceeded to tweet about my experience and had Ticketmaster ask me to follow them so they could direct message me. I did and to this moment I haven’t received any direct message. I’ve emailed the company and received no response.

So I question what is it that causes bas customer service? Is it a blatant disregard for customers? Is it because the company is filled with people who have no self respect and hate their jobs?

While this occurrence was with Ticketmaster it seems as though this is becoming more and more common. I will say this though my patience is running thin – very thin.

xoxo

Elle

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